Terms & Conditions

Your use of this website and your acceptance without modification of the terms, conditions and notices constitutes your agreement to these terms.

Delivery

We will aim to dispatch your pack within 48 hours of receipt of an order Monday to Friday. However, to allow for all eventualities, please allow 15 days for delivery.

Note: To maximise the chance that your Adoption Pack or books will arrive in time for Christmas, please order your Pack before December 11th for UK deliveries and November 27th for delivery to any other countries.

Damaged Goods

We are unable to accept responsibility for goods damaged in transit. If the Adoption Pack or book arrives damaged from transit please let us know within 7 days and we will inform you of the procedure to receive a replacement. Remember to keep hold of the damaged goods and the packaging too!

Order Processing

Please ensure all your details are correct. Neither One World Wildlife nor its programme can be held responsible for errors in information provided by the customer.

Cancellation

You have the right to cancel your order by emailing dominic@oneworldwildlife.org or calling + 44 (0)1453 873209 within seven days. We will ensure that your order is cancelled and no payment is taken if the cancellation is made within the seven day period and within that period the order has not been processed. If the order has already been processed through Worldpay we regret that our refund policy applies.

Refunds

If the adoption pack you receive is no longer wanted we will give you a full refund as long as you inform Adoptwildlife of the cancellation within the seven day period and as long as the full pack is returned undamaged to: OWW, Sunrise, Butterrow Lane, Stroud, GL5 2LY. If you cancel the order within seven days and subsequently receive the adoption pack then you are entitled to a full refund as long as the full pack is returned undamaged. We will refund your payment within 30 days. The refund policy does not apply if the cancellation is made after the seven day period.

Amendments to Terms & Conditions

The terms and conditions can be altered at any time. These changes will apply from the date they go on the website so we ask you to re-check the terms and conditions each time you make an adoption as any amendments which may have been made will apply.